Contact · Brooklyn, NY
Write to us before the strings are final.
Ten strings or a whole help center, a single dosing card or a full device manual. Send a sample or simply describe the work, and a fixed-fee quote comes back within 48 hours, usually sooner.
Describe the work
Name, email and a few lines are enough. We’ll ask for files once we know what’s in them.
Before you write
What makes a first message easy to quote
None of this is required. Each item simply removes a round of questions.
The file format, not a screenshot
.xcstrings, .po, XLIFF, a help-center export or an InDesign package. If you’re unsure what your engineers use, ask them to forward this page.
A rough word count
A ballpark is fine. We count the real figure from the sample and quote against that.
Who reads it, and where
A patient at home, a nurse at a bedside, a user on a small phone screen. Context decides register, and register decides word choice.
Your release or submission date
Rush work under five business days adds 25%, so we’d rather plan the calendar with you than add it at the end.
Any glossary or prior translation
If one exists, we start from it. If not, we write the glossary first and you keep it.
By phone
Some questions are quicker said aloud.
Call during studio hours and you’ll reach the people who will read your strings aloud. Mon–Thu 9am–5:30pm, Fri to 1pm. Outside those hours, leave a message and we return it the next working morning.
Call (617) 694-9962The studio
Third floor, Lefferts Place, by appointment
We work mostly by email and video, but proofs are sometimes best read across a table. Tell us when you’re coming and we’ll put the kettle on.
Hours
- Mon–Thu
- 9am–5:30pm
- Friday
- 9am–1pm
- Sat–Sun
- Closed
Visits by appointment only. Email or call to set a time.